Refund Policy

Last updated: May 29, 2026

General Policy

Subscription payments cover hosted access, infrastructure, model routing, account automation, and included credits for the selected billing period.

Refunds are reviewed case by case. Approved refunds may result in account suspension, credit reversal, or API key deactivation.

Eligible Cases

• Duplicate accidental payments.
• A verified service activation failure where no meaningful usage occurred.
• Billing errors caused by platform configuration.

Usually Not Refundable

• Used credits, completed API usage, or third-party provider costs already incurred.
• Policy violations, abuse, spam, fraud, chargebacks, or suspended accounts.
• Results generated by AI models that require customer review or refinement.

How To Request

Send the payment email, plan, date, and reason to nexaflowinfra@gmail.com within 7 days of the charge.