Data Deletion Instructions

Last updated: July 5, 2026

How To Request Deletion

Customers, merchants, or authorized business owners may request deletion help by emailing nexaflowinfra@gmail.com with enough information for us to locate the relevant workspace or enquiry.

• Use the subject line: Data deletion request.
• Include the merchant or business name, enquiry link or inbox URL if available, and the contact detail used in the enquiry.
• Do not send passwords, OTPs, access tokens, cookies, full identity documents, payment card details, or other unnecessary sensitive data.

What Can Be Deleted

Where legally and operationally possible, NexaFlow can delete customer enquiry records, internal follow-up notes, reply drafts, source labels, webhook event references, and merchant workspace data that is no longer required.

Some records may need to be retained for billing, tax, security, audit, dispute, abuse prevention, legal compliance, or backup-retention purposes. Backups may expire according to the scheduled retention window.

Meta Platform Data

For Facebook, Instagram, and WhatsApp integrations, NexaFlow processes platform data only for merchant enquiry follow-up, support, security, and required records.

If a connected merchant requests removal of Meta-related enquiry data, NexaFlow will remove the relevant customer enquiry records from the merchant inbox where possible and stop using the data for follow-up.

NexaFlow does not ask merchants to paste Meta passwords, OTPs, cookies, app secrets, long-lived access tokens, or customer identity documents into public setup forms.

Response Process

We will review the request, verify that the requester is authorized where needed, and respond with the next step or completion status.

If the request should be handled by the merchant directly, we may route the request to the relevant merchant because the merchant controls the customer relationship and follow-up records.

Contact

For deletion, access, correction, or privacy questions, contact nexaflowinfra@gmail.com.